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Help & FAQ
General Questions
Q: What is One Nation’s mission?
A: At One Nation, we are dedicated to creating unique, stylish, and comfortable clothing for men, women, and children. We also support youth empowerment through our mentorship and leadership programs.
Q: Where are your products made?
A: All our clothing is designed and crafted with care handmade individually by us, using premium materials to ensure quality and durability.
Q: How can I contact customer support?
A: You can reach us via email at onenationcustoms17@gmail.com or by chatting with us on our website.
Orders & Shipping
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. Use it to track your package on our website or the carrier’s site.
Q: Do you offer international shipping?
A: Yes, we ship worldwide! Shipping costs and delivery times will be calculated at checkout based on your location.
Q: What is your shipping timeline?
A: Orders are typically processed within 2-3 business days. Since all our products are handmade and custom-made individually, it may take about 1 week to ship out after being processed. Please allow additional time during recent drops or high-demand periods. We appreciate your patience as we craft your unique pieces with care!
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase for items that are unworn, unwashed, and in their original condition with tags attached.
Q: How do I initiate a return or exchange?
A: Visit our Returns & Exchanges page to start the process. You'll need your order number and email address.
Q: Are custom orders eligible for returns?
A: Unfortunately, custom items are non-refundable. However, if there is an issue with your order, please contact us, and we’ll do our best to resolve it.
Customization
Q: Can I request custom designs?
A: Absolutely! We offer customizable options for individuals, groups, and organizations. Contact us to get started.
Q: What is the typical turnaround time for custom orders?
A: Custom orders typically take 2-4 weeks, depending on the complexity of the design and order size.
Product & Sizing Questions
Q: How do I find the right size for me?
A: We provide a detailed size chart on each product page to help you find your perfect fit. Many of our sizes are true to size. If you’re unsure, feel free to reach out to our support team for assistance.
Q: Are your products unisex?
A: Many of our designs are gender-neutral and can be worn by anyone. Check the product description for specific details.
Q: What materials are used in your clothing?
A: Our pieces are made with high-quality, durable materials that prioritize comfort and sustainability. Specific fabric details are listed on each product page.
Payment & Discounts
Q: What payment methods do you accept?
A: We accept major credit cards, Sezzle, Afterpay and other secure payment options available at checkout.
Q: Do you offer discounts or promotions?
A: Yes! Follow us on social media and subscribe to our newsletter to stay updated on exclusive deals and promotions.
Q: Can I use multiple discount codes on one order?
A: Only one discount code can be applied per order unless otherwise specified.
Care & Maintenance
Q: How should I care for my One Nation apparel?
A: We include detailed care instructions with each item. Generally, we recommend washing in cold water, low tumble dry or air-drying to maintain quality.
Q: Are your products machine washable?
A: Most items are machine washable, but we recommend checking the care instructions for specific recommendations.
Collaboration & Wholesale
Q: Do you collaborate with influencers or brands?
A: Yes! We’re always looking to partner with creatives who share our vision. Contact us via email to discuss opportunities. (onenationcustoms17@gmail.com)
Q: Do you offer wholesale options?
A: Currently, not at the moment.
Account & Order Support
Q: Do I need to create an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout process.
Q: Can I make changes to my order after it’s been placed?
A: Changes can only be made within 24 hours of placing your order. Contact our support team immediately for assistance.